Job Description
SUMMARY STATEMENT:
Working under the supervision of the President or designee, individuals in this position are responsible for coordinating company projects through ongoing communication with staff, suppliers and sub-contractors. Focus in this area is on maintaining positive relationships by predicting, planning, and responding to project needs with regards to both production and post-closing (warranty) services.
PRINCIPAL RESPONSIBILITIES:
- Serves as company scheduling coordinator/dispatcher
- Serves as company lead customer/client contact representative for warranty service issues
- Responds to and updates customers regarding warranty service / quality assurance issues
- Monitors, receives messages and dispatches personnel via company wide communication system
- Prepares written correspondence, reports, and orders
- Creates reports, outlines findings and any resolution / mitigation measures
- Works closely with management to identify and troubleshoot actual as well as potential issues negatively impacting schedules, timelines, quality or client services
- Receives, reviews, schedules and responds to warranty service requests
- Creates, maintains, modifies, updates, and adheres to schedules
- Creates and maintains accurate and concise documentation of activities and events
- Liaisons with sub-contractors and operations personnel to schedule and coordinate response/resolution to project issues and warranty service requests
- Monitors performance and policy adherence through constant communication with company personnel and management
- Attends meetings, events and activities serving as company representative
- Performs related work as required.
KNOWLEDGE AND SKILL REQUIREMENTS / EDUCATION
- Basic knowledge of construction materials, methods and terminology
- Intermediate knowledge of project management principles and practices
- Skill in dealing with people of diverse socioeconomic backgrounds
- Skill in PC functions as well as office productivity applications (ex. MS Office)
- Ability to manage multiple projects and tasks concurrently with very strong attention to detail
- Ability to maintain concise, accurate and up to date information and documentation
- High School Diploma or GED
- 2 years experience in a customer service position
- Possession of valid motor vehicle operator’s license
- Any combination of knowledge, skills, or education which demonstrates competency in required area
Job Type: Full-time
Education:
- High school or equivalent (Required)
License:
- Drivers (Required)
Work authorization:
- United States (Required)
