Warranty Service FAQs

Warranty Service FAQs

[learn_more caption=”What should I do if there is a problem with my new home?”] If the problem is of an emergency nature (ex. severe plumbing leak that cannot be stopped, loss of power to the whole house) consult our emergency procedures guide. If the issue is not an emergency first consult your Quality Builders Limited Warranty Agreement. If the item is a warrantable item fill out a warrant service request form and send it to our office. If it is a minor item, meaning those that do not fall into the emergency category, you can add it to an upcoming 30 day or 1 year list.[/learn_more]

[learn_more caption=”When should I send in warranty lists?”]You can send in a warranty request at any time; however, to make things more convenient we suggest that you send us two separate lists. The first list after the first 30 days you have been in your new home and the second prior to the expiration of your first year in the home since this is the most comprehensive portion of the home’s warranty.[/learn_more]

[learn_more caption=”What happens once I send in a warranty request list?”]Once your list is received at our office someone will contact you to schedule an inspection. This inspection serves two purposes, 1) to confirm the item(s) are warrantable and, 2) to estimate the amount of time needed to address the item(s). After the inspection report is submitted our office will create a work order and contact you to schedule the work to be completed. Typically there are only a few days between the time the inspection is done and when you will be contacted to schedule your service appointment.[/learn_more]

[learn_more caption=”What hours are service appointments scheduled during?”]Service appointments are scheduled Monday – Friday between the hours of 7 a.m. and 3:30 p.m. except on holidays. When an appointment is scheduled is also dependent on the amount of time needed to complete the work. A work order estimated to take several hours would be scheduled to occur in the morning.[/learn_more]

[learn_more caption=”Are weekend service appointments available?”]Weekend service appointments are not available as even construction workers need their rest.[/learn_more]

[learn_more caption=”What can I expect when work is being done in my home?”]We expect our service personnel to be prompt for their appointments and courteous to our customers. Occasionally appointments take longer than expected and should they expect to be late for your appointment you will receive a call informing you. Work is to be performed in such a way as to affect you as minimally as possible. The expectations of what the work will encompass will be explained to you at the inspection so you can prepare accordingly.[/learn_more]

[learn_more caption=”Who is responsible for moving furniture that is in the area where work is to occur?”]It is your responsibility as the homeowner to make sure any personal property is not in danger of being affected by the work that needs to be done. We unfortunately cannot accept responsibility for any item(s) damaged that have not been moved prior to work occurring.[/learn_more]

[learn_more caption=”Do I have to be home during the service appointment?”]As signature is required on all work orders acknowledging completion we require that someone over the age of eighteen (18) authorized to sign the work order by the homeowner be at the home as work is performed.[/learn_more]

[learn_more caption=”What if all the work is not completed during the service appointment?”]If for some reason all the work is not completed during your service visit, we will contact you to schedule another appointment to complete the work.[/learn_more]

[learn_more caption=”Who do I contact if there is a problem with my appliances?”]You would contact Sears directly at 1-800-4-MY-HOME® or www.sears.com to schedule a repair. Be sure that theappliance registration card that you were provided at your settlement has been filled out and submitted.[/learn_more]

[learn_more caption=”Who do I contact if there is a problem with my windows?”]You would contact us directly and we would work with our supplier to address any concerns as they pertain to the manufacturer’s warranty.[/learn_more]

[learn_more caption=”Who do I contact if there is a problem with my floor coverings?”]You would contact us directly and we would work with our supplier to address any concerns as they pertain to the manufacturer’s warranty.[/learn_more]

[learn_more caption=”What is a Homeowner Maintenance Item?”]A homeowner maintenance item is one which is your responsibility as the homeowner, to maintain or repair as outlined in the ”Quality Builders Warranty Agreement”. These items are not covered under the warranty. Click here for the Homeowner Maintenance Manual.[/learn_more]

[learn_more caption=”What is considered an act of nature?”]Acts of nature include, but are not limited to, high winds, heavy rains, lighting strikes, floods, earthquakes, etc. An example of this as it applies to the warranty would be a piece(s) of siding or a roof shingle(s) that are blown off during a period of heavy winds. Such items such are covered under your homeowner’s insurance policy, not the “Quality Builders Limited Warranty Agreement”.[/learn_more]

[learn_more caption=”What happens if I need something repaired after the warranty for it has expired?”]After the warranty has expired we will be happy to put you in touch with the installer or manufacturer of the product in need of repair. Though there may be a charge for the service, it is often cheaper than if you were to call an outside contractor.[/learn_more]